HIRING
Operations, Content & Customer Service Coordinator (Full-Time)
Location: South Korea
Company: Wondernara
Wondernara is a K-pop focused e-commerce platform based in South Korea, serving international fans worldwide. We are looking for a full-time team member who enjoys variety in their work and is comfortable handling operations, content, and customer service responsibilities.
This role is hands-on and requires strong attention to detail, reliability, and a professional mindset.
Key Responsibilities
• Upload and manage products on our website
• Assist with day-to-day e-commerce operations
• Pack and prepare customer orders accurately and efficiently
• Manage and organize inventory and packing materials
• Create, post, and update content on Instagram and TikTok
• Handle customer service inquiries via email and social media
• Monitor and reply to messages and comments professionally and promptly
• Assist with order-related issues, questions, and follow-ups
• Support general administrative tasks as needed
• Assist during busy periods such as pre-orders, comebacks, and shipping peaks
Requirements
• Valid working visa in South Korea
• Physically located in South Korea
• Fluent or advanced level of English
• Genuine interest in K-pop and fan culture, with a professional work attitude
• Background or experience in marketing, social media, e-commerce, customer service, or a related field
• Highly detail-oriented and organized
• Reliable, responsible, and trustworthy
• Comfortable with repetitive tasks and light physical work such as packing and organizing
• Able to work independently and manage tasks without constant supervision
• Enjoys variety and switching between different types of tasks
• Understands and respects confidentiality regarding customer information and internal business operations
Preferred but Not Required
• Korean language skills
• Experience managing Instagram and TikTok accounts
• Experience with Shopify or similar e-commerce platforms
• Experience in customer service, order fulfillment, or logistics
How to Apply
Please send your resume and CV to hi@wondernara.com.
Kindly title your email with “Recruitment – Operations, Content & Customer Service Coordinator” or a similar recruitment-related subject line.
Only applicants who meet the requirements and follow the application instructions will be considered.
